
There is a special kind of professional frustration that comes from watching something fall through the same crack again while you type, “Good morning! Just following up.” Sometimes that cheerful “Good morning” is doing the work of an entire anger-management program.
Early in my career, I was the Queen of the Angry Email. I loved a good zinger:
“This was supposed to get done last week.”
Accurate? Yes. Satisfying? Absolutely. Did it get the work done any faster? Usually not. Now I had an unfinished project and someone angry about my tone.
Then I found my unlikely professional role model: Lieutenant Columbo. Columbo never stormed into the room. He shuffled toward the door in that rumpled raincoat, turned around and said, “Just one more thing.” Then he came back again. And again. Always friendly. Always polite. Always right there until the killer finally confessed the whole plan, every sin ever committed and probably a few unpaid parking tickets.
That became my email strategy: “Just following up.” “One more item we need to address.” “Can we confirm the meeting date?” “What do you need from me to get this completed?”
I was born in a city where it was eat or be eaten, road rage was practically a personality trait, and the least helpful thing anyone could say to an aggravated New Yorker was, “Just have a little patience.” We will not discuss the words that usually followed. Patience was not exactly the language I grew up speaking. So, trust me, I have plenty of other words available. Learning to choose the friendly ones, especially when I am frustrated, has been growth.
Remember, Friendly does not mean passive. Professional does not mean silent. Ten polite follow-up emails will usually get you further than one furious message sent after you finally lose your patience.
The goal is not to win the email. The goal is to meet the deadline, finish the work and preserve the relationship.
These days, I am no longer the Queen of the Angry Email.
I am the Queen of “Just One More Thing.”
Somewhere, Columbo is smiling under that raincoat.
